[SOLVED] PlayCanvas down?

Help & Support
1

Hi,
I’m getting a lot of server timeouts today.

Can you check if there is something wrong on your end?

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Thank you in advance!

@Leonidas @yaustar

2 Likes
2

Yes, we have some issue we’re urgently investigating, and services and mostly down. Stay tuned.

5 Likes
3

Thanks a lot to advice! Good luck with the investigation! :slight_smile:

4

:+1:

5

Great to hear

6

Side note: me and Leonidas aren’t on the PlayCanvas team so we are unable to do much more than pinging the PlayCanvas team as well :slightly_smiling_face:

2 Likes
7

Don’t wanna disturb you all but is this a regular server maintenance, just a regular issue being resolved or an actual attack?

8

Noted for the future!

Sry for tagging you both.

9

Suspected AWS outage. We’re currently on a call with AWS now.

1 Like
10

We believe we know the origin of the problem - we are working on a fix. Thanks for your patience everyone.

5 Likes
11

Great hopes it get resolved soon, and thanks for keep us informed @will

12

@will thank you for keeping us informed, we look forward to continuing our developments.

2 Likes
13

@will @mvaligursky Hey guys, do we have an ETA on a fix yet?

1 Like
14

@yak32 @slimbuck @KPal - these are are on it, would you have any ETA?

2 Likes
15

We solved the root cause and everything should work in an hour (fingers crossed). Deploying every service right now, but it costs time.

5 Likes
16

Great to hear, thanks for the update!

17

What can we do to help test and make sure it worked?
Edit: I didn’t mean that in a mean way, I just know from game deving the importance of testing.

18

Thanks guys

1 Like
19

Great to hear that it’s being fixed :slight_smile:

1 Like
20

Do we have some updates on this? :slight_smile:

Have to finish a project which now has turned to a night shift (hopefully :smiley: )

Edit: exact in this moment servers seems to be online again but login still not possible :slight_smile: