[SOLVED] Can't open playcanvas website

Help & Support
1

It’s several days that I cannot open playcanvas.com
Then forum works fine, but I can’t access my projects anymore.
Any hint?

this is the result of a traceroute:

traceroute to playcanvas.com (34.253.139.107), 64 hops max, 52 byte packets
 1  192.168.1.1 (192.168.1.1)  2.006 ms  1.313 ms  1.533 ms
 2  89.203.187.1 (89.203.187.1)  2.918 ms *  3.237 ms
 3  172.16.98.2 (172.16.98.2)  3.873 ms  3.299 ms  3.344 ms
 4  81.19.35.209 (81.19.35.209)  3.277 ms  4.708 ms  3.674 ms
 5  10ge-3-2.phau2c76.cd-t.cz (81.19.32.130)  3.510 ms  4.275 ms  4.045 ms
 6  nix4.amazon.com (91.210.16.120)  3.845 ms  4.067 ms  3.617 ms
 7  * * *
 8  * * *
 9  * * *
10 * * ...
2

Looks fine for me in the UK.

Whereabouts in the world are you?

3

Czeck Republic
It was working fine for several months but last weeks I didn’t use it. Then few days ago when I tried I had these problems.

4

So the whole playcanvas.com domain is not accessible to you? Might be something ISP related?

5

Yes it seems an ISP issue, because if I connect using mobile data it works, but my home connection not.
I’ll try to reach them and check what’s wrong.
The forum instead works fine. Probably it resides on different network.

6

The ISP is still working on it, but I resolved by setting custom DNS server to 8.8.8.8