Game doesn't work when published on mobile

[Malcolm_Sutcliffe]

Hi, I’ve been scratching my head at this one for a while.

I’m working on a simple 3D virtual exhibit, and everything has seemed to be working fine when I launch from the editor. To test mobile, I’ve been using chrome debug and setting dimensions to mobile, and this has also worked fine. When the game is published, I can play perfectly fine from my PC on PC and mobile orientations, however, when I open the published version from my phone it doesn’t load. I get the chrome error “cannot open this page”. For reference I am using an iPhone 11 Pro.

Here is a link to the published project: Glimmering Feel - PLAYCANVAS

Any help would be greatly appreciated.

[Albertos]

Seems to work fine on my Samsung Galaxy S23.

[Albertos]

Maybe you use high resolution textures?

[SOLVED] Build is not Running on iPhone

Hi, hope you all are well. Just need information or help from you guys I am facing an issue with IOS devices. The build is working fine on Android devices but when I open this build on IOS devices it shows me nothing and a black screen appears with this information like a problem repeatedly occurred. I disable the device pixel ratio and then run the build again on IOS now it’s working but the pixel is too much blurry which is hard to read and play . I also have checked the VRAM size which is 180…

[Malcolm_Sutcliffe]

Thanks, this is very likely the issue. Didn’t make the connection that it could be an issue only on iPhone