[SOLVED] Why can't I import project now?

Help & Support
1

Hi，
I just find I can’t import project in to playcanvas. It shows the message “Error Coudl not import project” when import progress went to 100% done.
importerror

What ever the project I exported today or serveral monthes ago, it has same errors.

Thanks

2

Hi @goinix_project,

Just to verify, are you trying to import a previously exported project not a project build .zip, right?

Calling @yaustar on this.

3

In addition to Leonidas’ question, how large is the ZIP and how much space do you have left in your account?

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4

Yes, I used the project exported zip file, not the publish download one.
I exported and imported them success several times before.
Thanks.

5

How big is the zip and how much space do you have left on your account?

6

Just 40MB or 60MB, My account is “personal”, has 10GB space. The space is big enough.

7

Can you DM me your ZIP and a screenshot of the page that you are importing the project on please? I would like to double check storage space etc and also check the ZIP

8

Resolved by DM and email. The issue was that import wouldn’t work with chinese characters in the file name. Removing them from the file name fixed the issue.

Created a bug ticket for this: https://github.com/playcanvas/editor/issues/848

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9

Thanks @yaustar， I changed the file name into pure english characters, and imported it sucessful.

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