[SOLVED] Unable to get templates produced from FBX uploads

Help & Support
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1

https://playcanvas.com/editor/scene/2061976

This issue just started today a few hours ago as I had yesterday uploaded the FBX with no issues. This is a new instance of the problem in a new project. I cannot share the actual project here.

https://playcanvas.com/project/1249955/overview/fbx-problem

Basically when I upload into the editor I’m not getting any templates and a large number of materials and objects aren’t showing up in the editor but curiously do show up in the model viewer for the GLB it’s all there. Just need the template functionality to get this project done in any reasonable amount of time. Please help. Thanks.

2

Hi @Johnny_Martinez and welcome!

As far as I know, the PlayCanvas team is already working on this issue.

Can you please try to toggle the option Convert to GLB in the project settings?

editor-convert-to-glb-3053cf0bf9ef92acd9056dd3672e5b98
editor-convert-to-glb-3053cf0bf9ef92acd9056dd3672e5b98922×854 74.1 KB

3

OMG thank you I have NO idea how this was magically unchecked in our project settings. It was definitely not before. :man_facepalming:

Thank you. Back to work.

1 Like
4

Hi Albertos
I still have trouble upload FBX…the templates still not working…
even I toggle the option you metion.
please help.
Thank you

5

Hi @Chiawei_Wo!

You can also try to toggle the Import Hierarchy option.

I will ask @playcanvas_team to take a look at the issue.

1 Like
6

Hi apologies for the hold up there were some issues with default settings for use GLB and create FBX folder. We are currently deploying a fix for this issue thank you for your patience.

7

Update: We have just deployed a fix for this so the setting should operate correctly now apologies for the wait

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