[SOLVED] FBX, issues with rigged character import

[MSulzer]

Hi Playcanvas-Team,

I’m having issues with importing a rigged character from c4d to playcanvas. This is a new issue, the same FBX file worked well when importing it to playcanvas in December 2021.

Import December 2021:

Now:

I’m not allowed to share the 3d model publicly, but I’m happy to share it privately.

Export from C4D R25.015 with FBX 7.7 (2019).

Thanks!

[yaustar]

The root bone on the render component is probably been preset incorrectly

In the template, there is a render component or several render components. On the component, there is a root bone property. Try setting it to the Root (usually the entity under the topmost of the template)

[MSulzer]

Yes, this solved it!

Thanks as always