PNG's not uploading in editor

Help & Support
#1

Noticed today that there is a problem with uploading PNG files into the editor. Tried it on a few machines, but same result.

  1. Upload PNG (any method is fine)
  2. Note that the PNG image has a red bar under it - status is ‘Unhandled error’
  3. A JPG is generated (that appears to be fine)

Tried reloading, tried different machines, tried using different images - same result.

error-1

error-2

1 Like
#2

@vaios Know anything about this?

#3

Same Problem here. Since today every png gets converted to .jpeg and shows the ‘unhandled error’ message.

1 Like
#4

Same here. Is it possible to set the editor to use a previous playcanvas version for now? As a temporary fix…

#5

We have the same problem. We handle some jpgs and pngs and both have the same problem, Anyway @dave you can get this handled right away if not roll back till its fixed?

#6

Hello,

Sorry for the inconvenience guys we are investigating the issue. Will get back to you as soon as we fix the issue.

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#7

This should be resolved now. Apologies for the inconvenience.

1 Like
#8

Thanks - does appear to be fixed now. :slight_smile: