Personal Subscription not active after 2 days (Payment already processed)

[Romuald]

Hi,

I am posting here because it has been two days now and I still haven’t received a reply from support@playcanvas.com or billing@playcanvas.com.

I subscribed to the Personal Plan ($15) 48 hours ago. My bank has been charged and I received the official receipt for my payment. However, my account dashboard still shows the invoice as “Payment Due” and my profile is still stuck on the Free tier.

I have already sent multiple emails with the receipt attached, but I’ve had no luck so far.

Could an administrator please look into this manually and activate my “Personal plan” features?

Username: BIDOUILLE47

Thank you for your urgent help.

[mvaligursky]

Hey, thanks for the ping here, we’ll investigate.

[Romuald]

Great, thanks a lot for your help!

[Romuald]

Problem solved! Will reached out to me via email and everything is sorted. Thanks again for the help!