Models get stuck in processing, red icon never goes away

Help & Support
1

Hi, I am having a problem with model uploads.
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Any time I upload any model, the model gets stuck with a red progress bar/icon, and it stays permanently unusable. This started happening last night. In the previous week it had been working fine, and I had been able to upload these same models before. I also tried different formats like GLB / GLTF, but none work.

I did searching and found that others have had this issue in the past, and the response from the PlayCanvas team was that this was a server issue. How soon could this be resolved? Example:

I am on a tight deadline to get this project done so unfortunately I need this urgently resolved ASAP. Appreciate any help!

EDIT: I was able to upload the same model as DAE format, just not as FBX or GLB. But I need FBX format for certain features that DAE does not support. Would still like this to be looked at, thank you!

2

I am going to ask a few questions if you don’t mind:
1- Is this still happening?
2- Is your machine usually slow
3- Are these FBX files particularly big or different?

Ill keep this tab up for as long as I can to get back to you the quickest!

3

Is this happening with any other FBX file or just this one?

4

@Codeknight999

  1. It’s still happening but only with FBX and GLTF/GLB. DAE works!
  2. My machine is a gaming PC that is VR-capable, so no, it’s not slow
  3. These FBX files are not very big, just a few MB at most, some less than 1 MB.

@yaustar It’s happening with any model in my Blender scene, though I just tried to export a simple default cube (from that same Blender file) and that one did process correctly. So I’m not sure what’s going on.

I’ve decided to just proceed with the DAE format instead. It supports multiple UV maps and vertex colors, so for now I think I can make it work for my scene. Hopefully I won’t run into any issues with it too. :slightly_smiling_face:

5

Is your blender up to date or is there anything in the blender scene that could be messing it up?

6

The team will be in the office tomorrow, if you can upload a FBX here for them to look at, that will be great

I would also check those FBXs in FBX Review | Cross-platform 3D model viewer | Autodesk to see if there’s an issue with the export

7

I figured out the issue with the FBX. There were a couple of loose edges & vertices in my model that weren’t part of a face. Like in the example below.

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Apparently this causes the import to fail. After removing those loose edges/vertices, the issue is gone, and I was able to upload FBX.

It’s interesting that this loose geometry doesn’t cause any issues with the other formats though. Maybe the import for those cleans them up automatically (or maybe the Blender exporter is culling them for those formats automatically)

2 Likes
8

Hmm, that shouldn’t cause issues, though. Would you still have the problematic FBX to share? The team can investigate it.