Is there a support number or a Support email for PlayCanvas?

Help & Support
1

Is there a support number or a Support email for Play Canvas?

2

Hi Mike

https://playcanvas.com/contact

3

Thanks, There isnt’ a support email. We are corporate and I have a personal account too, I am running into a nasty bug , user error or work flow issue and need help. If a Play Canvas staff member dev could contact me I’d appreciate it.

Or let me know whats going wrong with FBX re imports losing custom material assignments,

Its a mess right now and I am pulling out my hair.
I unchecked material and texture but it still loses custom made materials and reverts back to the FBX ones.

4

I think @will could help with your problem.

5

I believe @dave is dealing with this issue on e-mail for you, @Mike_Kennedy. There needs to be some internal discussion to determine how best to proceed. I’m sure Dave will get back to you early next week.

6

Thanks Will,
This and one other issue is killing me for what we do, will post the other issues as a separate post with an example project.
It was discussed earlier, dragging multiple objects into a scene at the same time, will explain in the other post.

7

Dave emailed me so fingers crossed.