Instant Game Link Not Working on iPhone Device

Help & Support
1

Hey Community, hope you guys are good.

I am facing a strange issue. Please follow the steps below to understand:

  • Uploaded a demo build for testing Ads
  • Shared its link on my timeline
  • Open facebook app on ANDROID and tap the link WORKS FINE
  • BUT SAME LINK IS NOT WORKING WHEN TAP ON iPHONE

Anyone who can help me out?

2

It is hard to tell from limited info you provided. Make sure your device is added to the Facebook developer program to have test advertisements pushed to it. I would say you should ask Facebook support on this one.

Edit: I see you added additional details. Can you explain what a “link” is, where it is shown and where it leads the user?

3

Ok let me make it a bit more clear.

Everything works fine when I play using ANDROID DEVICE. See the below steps:

Android Device ----> Open FB APP------> Tap link on your timeline -----> RUNS THE APP -----> WORKS FINE

iPhone Device ----> Open FB APP------> Tap link on your timeline -----> TAKES ME NOWHERE

4

Thank you for clarification. Make sure you are accessing the app on iPhone from the same Facebook account you are accessing it from Android. I think there was an option to add accounts as testers, so they may access the app which is not yet published.

If both Android and iPhone use the same account - you should ask for support from Facebook.

5

Thank you very much for your response mate. I am using the same account on both Android phone and iPhone. But iPhone is neither taking me anywhere nor showing any error logs. I ll contact support if nothing works. Thanks again

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