FBX import problem

Help & Support
1

I have some problems with uploading a FBX model from MAYA. The only message that shows
up is “[object XMLHttpRequestProgressEvent]”. I also tried to upload a model which worked
fine 2 weeks ago - getting the same error message now. There is enough space in our account
so this can’t be the problem. Any idea why the upload doesn’t work?

2

I don’t suppose you can share a DropBox link to the FBX file can you? Would be useful for us to test here.

3

Hi will,

thanks for your reply. Here is the link (https://www.dropbox.com/s/uf6lovjemelphkf/PC_21.rar?dl=0)
Please let me know when you have downloaded the file. Thanks!

4

Got it. Thanks, I’ll take a look.

5

Hi @donvito, we have reproduced the problem here. We are investigating. We’ll let you know when we find out what is going on.

In the meantime, here is some advice for you:

  • Don’t upload ASCII FBX files to PlayCanvas. They are far bigger than binary FBX files. Your ASCII FBX is 72MB. If you export in binary mode, it is 17MB.
  • There are over 1600 mesh objects in that FBX file. Most of the model can be welded to reduce the number of draw calls at runtime. I would expect an object like that to have somewhere between 10 and 50 draw calls at the very maximum. 1600 is huge.
6

Thanks for your help and your advice! You are right the whole structure of the model can be improved a lot (merging objects, etc.). I am wondering that the model upload works 2-3 weeks ago and now it doesn’t. Now I have tried several different FBX export settings (binary, ascii, etc.) merging the whole model,… but nothing works.

7

The upload problem is now fixed. Thanks for bringing this to our attention. :smile:

8

Thank you very much for the prompt fix - it works fine now!