Basis compression seems stuck

Help & Support
1

Hi,

More than a week ago I selected a bunch of images to be compressed. Some did finish in a few minutes, others never finished and the editor is still showing the loading bar.

image
image1198×357 71.1 KB

Unchecking the Basis checkbox or changing dropdown values does not do anything. It’s been more than a week now.

Any idea on how to release them from “compressing”?

2

Try to remove and recreate it?
If this persists even after that, we’d need to investigate.