Can not pay/upgrade for organisation

Help & Support
1

Hi,

I am trying to upgrade my organization account to be professional, but somehow I get “Invalid user account” when I enter my credit card information.

This must be some kind of bug on playcanvas.com homepage.

Image added: https://imgur.com/a/MIEgT8U

Can you please check this?

Best Regards

2

I found the issue… it was one of my collegues who had created the organization and only he could update the creditcard information on the organization.

Why even have the feature for update creditcard information if I can not even do it? Well… it is sorted out for me at least since my collegue could update the creditcard informatoin.

//M

3

Hi @mikaelw,

Thanks for reporting this issue we will have a look at it.