☑ Billing question / concern

Help & Support
1

I’ve been using a personal plan for about 10 months, but won’t be needing it for a bit, so I decided to downgrade my plan from Personal to Free. When I downgraded, the effect took place immediately and my private projects were locked, instead of letting me finish out the period that I have already paid for.

Here is my bill, stating that I paid for the period between Feb 2nd to March 2nd. Why didn’t my account remain Personal until March 3rd? Or does PlayCanvas reimburse for the unused period?

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2

Hi,

This behaviour is expected, when you make changes to your plan the changes come into effect immediately. I’m sorry if that wasn’t clear.

Can you email us on billing@playcanvas.com? We should be able to help you out.

Thanks,

3

Oh! Yeah, I guess I should’ve started with e-mailing your billing department. I’m just used to checking here first :slight_smile: